Before contacting us, please check our frequently asked questions…

How does payment work? Is it secure?
African Flair uses PayFast ( to process payments online for us. Once you have checked out your goods and are ready to pay, you are sent to the PayFast website to process the payment, where you can use your credit card, debit card or do an instant EFT, to make your purchase. PayFast is one of South Africa's most secure payment gateways, hence why we've chosen to use them.
  • PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
  • Your sensitive financial information (like credit/debit card details) is never sent to African Flair. So you can send money without sending your financial information!
  • PayFast make use of 3D Secure to further enhance the security of credit card transactions on PayFast.
What are the delivery charges for orders and how long does it take to deliver?

If you spend R500 or more, delivery is free anywhere in South Africa! If you spend less than R500, a flat rate of R50 is charged for delivery.

African Flair uses Fastway Couriers for making our deliveries and depending on where in South Africa the delivery is to be made, it takes on average 2 to 3 days from placing your order, until you receive your package.

Which countries do you deliver to?
At this stage, we only deliver within South Africa.
How can I track my order?
Once we've received payment for your order, we'll email you a tracking number and the name of the courier. You can use this tracking number on the courier's website to track your order
How does the referral program work?
At African Flair, we know that you will want to tell your friends about our great products and service and we want to reward for this. For every new customer you send our way, you will get a discount voucher to use on future purchases. What is great, is that the person you referred gets a discount too! It's a win win for everyone... Here’s how it works:
  • When you register on African Flair or make your first purchase, you will be sent an email with a unique coupon, which you should share with everyone you know.
  • When you tell your friends about us, ask them to use your referral coupon, the first time that they shop on our site (they can enter the coupon on the 'view basket' page, before checkout).
  • Your friend will receive a discount off their first purchase when using your referral coupon. The actual discount amount will be in the email you are sent when signing up.
  • You will receive a voucher, the value of which is linked to the value of goods your friend purchased. The more they spend, the more your voucher is. The voucher value is also in the email sent to you when you sign up.
  • You can redeem your voucher the same way as a coupon - enter it on the 'basket' page before you head through to checkout.
  • The value of your voucher increases with each person you refer, so encourage your friends to visit us, and to use your referral coupon – and enjoy spending your vouchers!
Refer a friend discount infographic
Can I transfer my voucher to others?
No, the voucher can only be used by you. It is linked to the email address you signed up with.